In general:

      ♥ We currently offer domestic shipping in the US only.

      ♥ Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delays or lost packages due to incorrect address information. If you notice an error in your shipping address after placing the order, please contact us immediately, and we will try to correct it before the package is shipped.

Processing Time

      ♥ All orders are processed within 2-3 business days after the order is placed.

Please note that processing times may be longer during peak seasons (e.g., holidays or sales events). We will notify you of any delays that may affect your order.

Shipping Methods

      ♥ Standard Shipping: Estimated delivery within 5-7 business days.

      ♥ Expedited Shipping: Estimated delivery within 2-3 business days.

      ♥ Express Shipping: Estimated delivery within 1-2 business days.

      ♥ Free standard shipping for orders $50 or more.

Please note that shipping times are calculated based on business days (Monday to Friday) and may vary due to factors like weather conditions, public holidays, or other unforeseen circumstances.

In case of:

      ♥ [A lost or stolen package after delivery], please contact the carrier directly with the tracking information provided. In some cases, we may be able to assist in resolving the issue, but unfortunately, we cannot be held responsible for lost or stolen items once they are marked as delivered.

      ♥ [general question], please contact our customer support via ina.illu.ii.24@gmail.com.

Return or Exchange

      ♥ Items must be in their original condition (unused or undamaged) and in their original packaging.

      ♥ Return or Exchange request must be emailed within 30 days from the purchase date.

      ♥ If the conditions above are met, please contact our customer support via ina.illu.ii.24@gmail.com and provide your order number, reason for your return, and photo(s) if necessary.

      ♥ Please be mindful that we are not responsible for the return shipping cost unless the item is defective or there was an error with the order.

[Return Processing Time] 

Refund will be processed once we receive the returned items, and it will be issued to the original payment method used at the checkout.

Please allow 5-7 business days for the refund to reflect in your account after processing.

[Exchange Processing Time] 

Exchange will be processed once we receive the returned items.

Please allow 5-7 business days for the new items to be delivered.

Certain items, such as custom orders or clearance items are not eligible for return or exchange.

Cancellation

      ♥ Orders can be canceled only before they are shipped. 

      ♥ If the condition above is met, please contact our customer support via ina.illu.ii.24@gmail.com as soon as possible and provide your order number, and reason for your cancellation. 

      ♥ Refund will be issued to the original payment method used at the checkout.

      ♥ Please allow 5-7 business days for the refund to reflect in your account after processing.

If your order has already been shipped, please refer to our Return or Exchange section above.