Refund policy

Return or Exchange

      ♥ Items must be in their original condition (unused or undamaged) and in their original packaging.

      ♥ Return or Exchange request must be emailed within 30 days from the purchase date.

      ♥ If the conditions above are met, please contact our customer support via ina.illu.ii.24@gmail.com and provide your order number, reason for your return, and photo(s) if necessary.

      ♥ Please be mindful that we are not responsible for the return shipping cost unless the item is defective or there was an error with the order.

[Return Processing Time] 

Refund will be processed once we receive the returned items, and it will be issued to the original payment method used at the checkout.

Please allow 5-7 business days for the refund to reflect in your account after processing.

[Exchange Processing Time] 

Exchange will be processed once we receive the returned items.

Please allow 5-7 business days for the new items to be delivered.

Certain items, such as custom orders or clearance items are not eligible for return or exchange.

Cancellation

      ♥ Orders can be canceled only before they are shipped. 

      ♥ If the condition above is met, please contact our customer support via ina.illu.ii.24@gmail.com as soon as possible and provide your order number, and reason for your cancellation. 

      ♥ Refund will be issued to the original payment method used at the checkout.

      ♥ Please allow 5-7 business days for the refund to reflect in your account after processing.

If your order has already been shipped, please refer to our Return or Exchange section above.